In these difficult economic times, effective collections can mean the difference between a successful business and a failure, but few small businesses consider the use of commercial collection agencies. Using commercial collection agencies may seem like an expense you can’t afford, but in the long run it pays off big time. Commercial debt collection simply gets you more money more quickly than you can accomplish on your own.
First of all, phone calls from commercial collection agencies are often enough to get a slow-paying client to send a check. Existing clients may take advantage of their good relationship with you and drag their feet as long as possible, hoping to trade on your goodwill. Calling in a professional debt collector shows them you mean business.
Once you’ve found a list of potential commercial collection agencies, it’s time to interview them regarding their success rate. It’s best to pick an agency with a higher success rate, and ask for documentation to prove their claims. An agency that charges 40% of returns as a fee but has a 75% success rate is preferable to one that charges 30% and has a 50% success rate, for example.
When you have a number of agencies who have acceptable fees and success rates, there are still other questions to ask. You want to pick commercial collection agencies that match your industry, for example. If your clients are all Fortune 500 companies, the debt collector that specializes in individual consumers is not going to be the right match for you. You need a debt collector whose strategies meet your needs.
Commercial collection agencies also successfully recover the bulk of their receivables in three weeks or less. We all know in business that time is money, and getting that money quickly helps both your cash flow and your credit score. In addition, the longer a debt is outstanding the more likely it is to remain unpaid, so early recovery is extremely important in debt collection.
Commercial collection agencies in most cases are not paid until they collect; at that point they receive a percentage of the recovery. In this way, they can actually be cheaper than using in-house collections, because an employee doing collections is taking time away from other work that he or she could be doing.
When using an agency, there’s no cost up front, and no cost at all if they are unsuccessful. Some commercial debt collectors boasting success rates of as high as 98%, even after paying their fee your return rate is likely to be much better than it would be if you did it on your own.
Commercial collection agencies know how to get the evasive person on the phone and get them to commit verbally to making a payment. Once clients have made a promise to pay they are a lot more likely to follow through on it. Using commercial collection agencies is simply a superior way to handle slow payers for any business.
David P. Montana has been a recognized industry expert, business consultant and writer in collection agencies services for thirty years. He provides additional helpful tips and information on commercial collection consultants and commercial collection agencies.